Last updated: 20 August 2026
VELVETO offers the following shipping structure:
Applicable shipping and COD charges will be clearly displayed at checkout before the order is confirmed. The free-shipping threshold is calculated on the final merchandise value after applicable discounts and before shipping/COD charges.
Applicable taxes, including GST, will be calculated and displayed separately at checkout where applicable. The customer will be shown the applicable product price, taxes and shipping/COD charges before completing the purchase.
Orders are processed after successful order confirmation. Orders are generally dispatched within the processing timeframe communicated on the website or at checkout. Processing may take longer during product launches, sales and promotional periods, public holidays, unusually high order volumes, or circumstances outside VELVETO's reasonable control. Once an order has been dispatched, available tracking information will be provided to the customer.
Delivery timelines displayed at checkout or communicated by VELVETO are estimated delivery timelines unless expressly stated otherwise. Actual delivery time may vary depending on delivery destination, courier network, weather conditions, public holidays, operational disruptions, remote or difficult-to-service locations, and other circumstances beyond VELVETO's reasonable control.
VELVETO may use third-party courier and logistics partners for order fulfilment. Delivery attempts, tracking updates and certain transit operations are managed by the relevant logistics provider. VELVETO will provide reasonable assistance where a delivery-related issue occurs.
Once an order is dispatched, tracking information may be provided through the customer's registered mobile number, email address or other available communication channel. Tracking information may take some time to become active after the shipment is handed over to the logistics partner.
Customers are responsible for providing an accurate delivery address and a reachable contact number. Our logistics partners may make delivery attempts according to their operational procedures. If an order cannot be delivered because of an incorrect or incomplete address, customer unavailability, repeated failed delivery attempts, refusal of delivery, or other circumstances attributable to the customer, the shipment may be returned to VELVETO. If the customer requests re-dispatch after such a return, applicable re-shipping charges may be communicated before the order is re-dispatched.
A shipment may be classified as Return to Origin (RTO) when it cannot be successfully delivered and is returned to VELVETO by the logistics partner. RTO may occur due to failed delivery attempts, incorrect address information, refusal of delivery or customer unavailability. If an order becomes RTO due to circumstances attributable to the customer, VELVETO may require applicable re-shipping charges before re-dispatch. Repeated or unusual RTO activity may be reviewed by VELVETO to prevent misuse of the delivery system. Nothing in this section limits any mandatory consumer rights available under applicable law.
COD is available only for eligible orders and delivery locations. A ₹120 COD handling charge will apply to COD orders in addition to any applicable shipping charge.
The applicable amount will be displayed clearly at checkout before the customer confirms the order. VELVETO may restrict COD availability for certain orders, locations or circumstances based on operational and risk considerations.
Customers should contact VELVETO as soon as possible if they need to change their delivery address. Address changes cannot be guaranteed once an order has been packed, handed over to the logistics partner or dispatched. VELVETO will make reasonable efforts to assist where operationally possible.
If a shipment is reported as lost or appears to have been lost during transit, VELVETO may initiate an investigation with the relevant logistics partner. The appropriate resolution will be determined after reviewing the shipment status and available information. Customers should contact VELVETO promptly if tracking indicates that their shipment may be lost or significantly delayed.
If the outer package appears visibly damaged at the time of delivery, customers are encouraged to photograph the package and shipping label before opening it. If the product itself is damaged, customers should contact VELVETO as soon as reasonably possible with photographs or other relevant information. The matter will be reviewed in accordance with VELVETO's Return, Exchange & Refund Policy and applicable law.
If a customer receives an incorrect product, incorrect size, or an item missing from the order, they should contact VELVETO promptly with the order number and relevant supporting information. Where the issue is attributable to VELVETO, an appropriate resolution will be provided in accordance with the Return, Exchange & Refund Policy.
Shipping eligibility is calculated separately for each order. Separate orders cannot automatically be combined to qualify for free shipping. If multiple orders are placed separately, each order will be subject to its applicable shipping charges.
Orders placed using promotional codes, discounts or during sales remain subject to this Shipping Policy unless otherwise stated in the relevant promotion. The free-shipping threshold is calculated using the final merchandise value after applicable discounts.
Customers are responsible for providing accurate full name, complete delivery address, city, state, PIN code and active contact number. VELVETO is not responsible for delivery failures directly resulting from incorrect, incomplete or inaccurate information supplied by the customer.
Delivery timelines are estimates and may occasionally be affected by circumstances outside VELVETO's reasonable control. If an order is significantly delayed, customers may contact VELVETO with their order number so that the shipment can be investigated. Where applicable law provides a specific remedy for delayed delivery or non-delivery, such rights will not be excluded by this policy.
VELVETO will not be responsible for delays caused by circumstances beyond its reasonable control, including natural disasters, severe weather, government restrictions, strikes, transport disruptions, public emergencies, courier network disruptions, technical failures, acts of third parties or other circumstances that could not reasonably have been prevented by VELVETO. VELVETO will make reasonable efforts to minimise the impact of such events.
If international shipping is offered, the available destinations and applicable shipping charges will be displayed separately at checkout. Any applicable customs duties, import taxes or destination-country charges will be communicated where applicable.
Shipping charges associated with customer-initiated returns or exchanges are governed by VELVETO's Return, Exchange & Refund Policy. Where an issue is attributable to VELVETO, such as a wrong product or qualifying product defect, the customer will not be unfairly charged for resolving the issue.
This Shipping Policy is intended to provide clear and transparent shipping terms. Nothing in this policy is intended to exclude, restrict or waive any mandatory rights or remedies available to consumers under applicable Indian law. Where applicable law provides a consumer with a right or remedy that conflicts with this policy, the applicable law will prevail.
For shipping-related assistance, customers should contact VELVETO through the official customer-support details displayed on the VELVETO website. Please keep your order number available when contacting customer support.